Refund and Returns Policy for APOffice Furniture
At APOffice Furniture, we strive to provide our customers with high-quality products and excellent service. We understand that sometimes you may need to return or exchange an item, and we want to make that process as smooth and convenient as possible. This Refund and Returns Policy outlines the guidelines and procedures for returning or seeking a refund on products purchased from our website.
Eligibility for Returns and Refunds:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We will arrange for a return or exchange, and cover any associated shipping costs.
b. Incorrect Product: If you receive an incorrect product, please notify us within 48 hours of delivery. We will work with you to arrange a return and ensure you receive the correct item.
c. Change of Mind: We understand that sometimes you may change your mind about a purchase. In such cases, you may be eligible for a return or exchange within 14 days of the delivery date. However, please note that certain conditions apply, as outlined below.
Conditions for Return or Exchange:
a. Products must be unused and in their original condition, with all original packaging and tags intact.
b. Customized or personalized items cannot be returned unless they are damaged or defective.
c. Clearance or sale items may have limited return or refund options, and the specific terms will be clearly stated at the time of purchase.
Return Process:
a. To initiate a return or exchange, please contact our customer support team via email or phone. Provide your order details, the reason for the return, and any supporting documentation or photographs if applicable.
b. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
c. Pack the item securely in the original packaging, including all accessories and documents, and clearly mark the RMA number on the package.
d. Ship the item back to us using a reliable and traceable shipping method. Please note that you are responsible for the return shipping costs, except in cases of damaged, defective, or incorrect products.
Refund and Exchange:
a. Upon receiving and inspecting the returned item, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used for the purchase.
b. If you opt for an exchange, we will ship the replacement item to you as soon as possible, subject to availability.
c. Please note that it may take several business days for the refund to reflect in your account, depending on your payment method and financial institution.
Exceptions:
a. Some products may have specific return or refund conditions due to their nature or manufacturer policies. These conditions will be clearly stated on the product page.
b. Certain non-returnable items may include opened software, downloadable products, and gift cards.
Contact Information:
If you have any questions or need assistance with our refund and returns policy, please contact our customer support team via:
Email: support@apofficefurniture.com Phone: 0161 787 9995 (available during business hours)
Please note that this policy applies only to purchases made through the APOffice Furniture website. For purchases made through third-party retailers or authorized dealers, please refer to their respective refund and returns policies.
We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for choosing APOffice Furniture as your trusted furniture provider.